Delivery and Shipping
Most of the products we have on our website are in stock at our shop, therefore we are able to process your order very quickly. However some embroidered and printed products are made to order. Therefore our aim is to complete orders in 14 to 21 days* of your order being placed. We endeavour to process your order as quickly as possible and as a result your order may be available to collect or arrive earlier than estimated.
Click + Collect from Salto Shop – FREE
Many of our local customers choose this option. As soon as your order is ready for collection, we will send you an email or text to let you know. Your order will be available to collect from our shop in Prudhoe during our opening times Monday to Friday 9am to 5pm and Saturday 9am to 1pm. Please note that we are closed Saturday, Sunday and Monday during Bank Holidays. When you collect, please have your order number ready.
Home Delivery – £5.99
Our aim is to deliver orders to UK mainland addresses within 14 to 21 days* of your order being placed. We endeavour to process your order as quickly as possible and as a result your order may arrive earlier than estimated.
*can be up to 45 days during July & August
Please allow extra time over busy periods for your order to be picked & packed.
Delivery by DPD
When your order is dispatched by us via DPD, you will receive 1 automated email from Salto UK, then more automated emails from DPD to keep you up to date of the progress of the delivery. If you have not received your package within 3 days of receiving the dispatch confirmation email and texts from Salto UK, please get in touch with us to trace the package with DPD. Failure to do so will result in us being unable to refund you for your lost goods, as per DPD’s terms & conditions. https://www.dpd.co.uk/standard_terms_and_conditions.jsp
It is the customer’s responsibility to ensure that their email address has been entered correctly to ensure that all communications regarding their order are delivered successfully. It is also the customer’s responsibility to ensure that these essential messages are not being delivered to their junk/spam folders; in general, if you received your order confirmation email(s) successfully you should receive all subsequent communications from us successfully. We cannot be held responsible for any email we send being redirected to your spam/junk folders, so please check them periodically.
We recommend that all customers download and use the DPD app to receive notifications about their deliveries, set up redeliveries, safe spaces, etc.
Download here: https://innovation.dpd.co.uk/app
Apple – https://apps.apple.com/gb/app/dpd/id1064977107
Android – https://play.google.com/store/apps/details?id=com.dpd.yourdpd&pli=1
Returns
While we hope you’ll be happy with your Salto items, we appreciate that sometimes you may need to return them for an exchange or a refund.
We are happy for customers to return garments as long as the following conditions are met:
We reserve the right to refuse a refund or exchange if we believe that the above conditions have not been met.
We are unable to accept returns for garments that have been personalised with a name, initials or customised unless the garment is faulty.
Most sport club items are non-returnable as they are made to order.
If you wish to return, exchange or cancel an order, you must notify us in writing either by post or e-mail within 14 days of receiving your goods. This is deemed to be 3 days from delivery. You must then return the goods in the condition stated above, within 14 days of this written confirmation. In summary, you have 28 days to return your goods to us.
A returns form must be completed and be enclosed with your items. We reserve the right to refuse any return that does not arrive with a completed returns form. We strongly recommend that customers obtain a proof of posting receipt from their courier of choice if this service is used. Salto UK will not be held responsible for any items being returned that may be lost in the post and/or do not reach us.
If you are local to our shop, please feel free to pop in with your items within 28 days and we will refund your goods if all the above conditions are met.
Exchanges
If you wish to exchange any items in your order please email enquiries@saltouk.com with the following information:
If you are in a hurry for your exchanged items, we recommend you contact us or you can order the replacement via the website. Then follow the returns instructions.
We will deal with exchanges as quick and efficiently as we deal with sales and our staff are always happy to help.
Cancellations
We’d like you to be happy with everything you purchase from Salto UK. Should you change your mind about your purchase and wish to cancel your order, please follow the returns instructions above. If your items have not been dispatched, please contact us as soon as possible so we are able to cancel the shipment of your goods (thus saving you money posting the items back to us). Please remember we are unable to offer a refund on garments that have been personally customised.
In the unlikely event you receive a faulty or damaged item, we ask you to email enquiries@saltouk.com within 14 days of delivery so that we can help to resolve the matter.